Q: What is an eBook?
A: An eBook is merely an electronic version of a book. You can download eBooks to your personal computer or a handheld reading device.
Q: Why would I want to buy an electronic version of a book?
A: eBooks are typically less expensive because the costs of publishing are less than for paperbacks. They are ecologically sound. The integrity won't diminish over time. You can purchase an eBook at your convenience. You don't need to leave your home or place of work. You don't need to wait for a store to open. And you don't need to worry about stock running out. You can literally hold your entire library of books in the palm of your hand.
Q: How do I purchase an eBook?
A: The first step is to register. Then you can search our catalogue and simply choose your preferred format and add it to your shopping cart. When you finish shopping you can check-out and pay for your purchases. Your books will appear in your library and be available for download as soon as payment is confirmed. This normally takes no more than a couple minutes.
Q: Will it cost me anything to register?
A: No. Registration is free.
Q: How do I register with ARe?
A: Click on the "Register Now" link which is located in the top right corner of all pages.
Q: Can I access my library anytime, anywhere?
A: Your library, where all of your eBooks can be downloaded, can be accessed via the internet. We selected our Web-host due to their reliability. We experience 99.9% up time, use multiple redundant telecommunications paths and carriers, have secondary power solutions in case of emergencies, RAID mirroring, 24/7 monitoring, backups and security updates.
Q: Is my personal information secure?
A: We will never sell your information to another party. ARe is a Thawte Premium Partner and we have Secure Socket Layer security on our web-site. Our web-server is authenticated upon connection using a digital certificate, all information is encrypted during transmission. Physical access to the data center is protected. In addition, we utilize host-based virus protection, firewalls, intrusion detection scanners, and 24-hour monitoring.
Q: How do I search your catalogue to find the books I want to buy?
A: On the left side of the page you will find a list of categories. Once a category is selected you may then conduct a secondary sort by highest rated, best selling, most recent, or length.Ü We also allow for primary searches by author, publisher, or title.
Q: How do I know which format to purchase?
A: Here are some general guidelines:
Adobe Acobat (PDF) is the recommended choice for MacintoshTM, WindowsTM PC, Sony Reader, or Windows Tablet. You can download Adobe Reader here.
MS Reader (LIT) is the recommended choice for PocketTM PC or if you want to read on both your WindowsTM PC and PocketTM PC. You can download MS Reader here.
HTML is the recommended choice for LinuxTM/UnixTM Computer, FranklinTM E-Bookman, eBookwise-1150, or Hiebook readers.
Mobibook (PRC) is the recommended choice for Kindle, WindowsTM CE, Handheld PC, Palm OSTM device, PocketTM PC or an EPOCTM device. You can download Mobipocket here.
Palm DOC/iSolo (PDB) is the recommended choice for all devices that are Palm compatible.
FranklinTM E-Bookman (FUB) is the recommended choice for FranklinTM E-Bookman devices.
Hiebook (KML) is the recommended choice for Hiebook devices.
Rocket (RB) is the recommended choice for Rocket, REB/1100, or eBookwise-1150
Q: Are your books encrypted?
A: Although we carry open formats of the above file types, ARe also sells secure Adobe, Microsoft and Mobipocket eBooks. For these files, the publishers have applied digital rights management. We've made additional help pages available to help guide you through the basics, gaining understanding of software requirements/issues, and a troubleshooting guide.
Adobe eBook: The Basics, Software Help, Troubleshooting
Microsoft eBook: The Basics, Software Help, Troubleshooting
Mobipocket eBook: The Basics, Software Help, Troubleshooting
Q: What is my Mobipocket PIDs?
A: Every copy of Mobipocket Reader contains a PID, a 10 character code that uniquely identifies that copy of Mobipocket Reader. Upon download, this system uses the PID to tie a Mobipocket eBook you purchase to the device(s) on which you want to read it. At the 'My Mobipocket PIDs' screen, you can register up to 3 PIDs to your account, and review previously entered PIDs. Read more about Mobipocket eBooks by following the links above.
Q: Can I use the secure materials I purchase from this site on multiple machines?
Yes. To use Adobe eBooks on multiple machines, each machine must first be activated to the same account using Adobe's Named Activation option. Note that Named Activation is not currently supported in Adobe Reader 8 and the Beta version of Adobe Digital Editions.
Microsoft Reader ebooks may be moved from computer to computer, as long as each computer has a copy of Microsoft Reader that is activated to the same Passport account as the computer used to download the ebook.
You can read Mobipocket eBooks on 3 machines. You need to install Mobipocket Reader on any machine on which you intend to read a Mobipocket eBook. You must then register a Mobipocket PID at this site for each machine on which you intend to read a Mobipocket eBook.
Q: Do you have a discount program?
A: For every ten purchases, you will receive a code that you may use to download a book for free. In addition, publishers place works on sale all of the time. Check out our "Discount Books" page for today's bargains.
Q: Do you give refunds?
A: No. We will, however, replace any damaged files.
Q: How do I contact you?
A: Click on the contact link that appears at the bottom of every page on the website and complete the form.
Q: How do I rate the books that I read?
A: You may rate each book that you've read. The rating system is a five-point scale, with 1 being least enjoyed and 5 being most enjoyed. Readers may only rate books that they have personally downloaded.
Q: How are the top rated list calculated?
A: The rating reported is the mean (simple average) score over the lifetime of the book. In order to be considered eligible for the top rated a book will had to have had 5 ratings.
Q: How are the bestselling ratings calculated?
A: The rating reported is based on the average sales per day for the prior thirty (30) days. In order to be considered "eligible" for the bestsellers a book will have had to have a minimum of 10 sales.
Q: What if I find a great book here that I know a friend would love, is there a way for me to share that information?
A. Yes, there is a "Tell a Friend" button on every book detail page that enables you to email pages to your friends. Our system does not store those e-mail addresses, so your friends will never receive future e-mail solicitations as a result.
Q: Do you have a gift certificate program?
A: Not at this time.
Q: I recently experienced a hard-drive crash and lost my eBooks. Can I download them again?
A: The eBooks you purchase remain in your library and available for download with one exception. Please note that Secure Adobe eBooks can be downloaded only one time.
Q: I would like to get your newsletter, how do I sign up?
A: You can edit your account information to subscribe or unsubscribe.
Q: What if I need to update my email address or other information?
A: You can edit your account information at any time by logging in and then selecting your profile link from the top right-hand corner of any page.
Q: Do you store credit card information?
A: No. Your credit card information is not stored by ARe.
Q: Can I share my eBooks with others?
A: No. All of the content on ARe is protected by copyright and should not be copied without permission. Re-use or re-distribution of any and all materials is prohibited under law.
Q: Can I order eBooks through the mail or over the phone?
A: No. You must order eBooks on-line through the ARe site at www.allromanceebooks.com.
Q: Can I pay for eBooks with a check?
A: Sorry, no. We accept Visa, Mastercard, and Paypal only.
Q: How is pricing determined?
A: Pricing is set by the publisher of the work.
Q: Can you explain your 'heat' rating system?
A: Sure!
1 flame- Stories will either not have consummated love scenes, or if the loves scenes are consummated detail is not given.
2 flames- Stories will have some love scenes. These will be more sensual then graphic and will mostly rely on euphemism.
3 flames- Stories will have sensual, yet more explicit love scenes, and the language used to describe them may be more graphic and direct.
4 flames- Stories have frequent love scenes that are explicit and described using graphic and direct language.
5 flames- Stories have a high frequency of love scenes that are explicit, described using graphic and direct language, and/or contain subject matter that some readers may consider objectionable.
