• Adobe Reader 8 is now available. Should I install it?
• I upgraded to Adobe Reader 8 and now I cannot access my previously downloaded eBooks. What should I do?
• Where are Adobe Reader eBooks stored on my computer?
• I tried to download Adobe Reader but got an error reading 'The specified program requires a newer version of Windows…'. What does this mean?
• What should I do if my Adobe Reader eBook does not completely download?
• When I try to download my eBook, Adobe Reader opens but my eBook does not open.  What should I do?
• Instead of the eBook I expected, I downloaded a file named 'ebx.etd'.  Where is my eBook?
• I am getting a 'Software or Network Error'.  What should I do?
• I am getting the error 'None of the requested vouchers could be obtained.'  What should I do?
• When I try to activate, I keep getting the error 'Your Adobe Software could not be activated. The Adobe DRM Activator is not responding'.  What does this mean and what should I do?
• When I try to install Adobe Reader, my computer tries to install Microsoft Windows Journal Viewer. What should I do?
• What happens to an eBook when I've finished reading it?
• I cannot find the information I am looking for.  What should I do?

Adobe Reader 8 is now available. Should I install it?

No. Although Adobe Reader 8 is available for desktop and laptop computers, it is recommended that eBook users not install Adobe Reader 8 at this time. Adobe Reader 8 is designed to work in conjunction with an application called Adobe Digital Editions (ADE) for the download and use of Adobe eBooks. ADE for Windows and Mac is still in Beta. For now, eBook users should continue to enjoy Adobe eBooks on their currently installed version of Adobe Reader.

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I upgraded to Adobe Reader 8 and now I cannot access my previously downloaded eBooks. What should I do?

In order to access your previously downloaded eBooks, we recommend uninstalling Adobe Reader 8 and reinstalling Adobe Reader 6.0 or 7.0. To uninstall Adobe Reader 8 and reinstall Adobe Reader 6.0 or 7.0, follow these instructions…

If you have Windows 98SE, Windows 2000, Windows ME, or Windows XP…

1. Go to Start > Settings > Control Panel and select 'Add or Remove Programs'.
   The 'Add or Remove Programs' window is displayed.
2. In the list of currently installed programs and updates, select Adobe Reader 8 and click the 'Remove' button.
3. Confirm that you want to remove Adobe Reader 8 by clicking 'Yes' when prompted to verify that you want to remove the application.
   Adobe Reader 8 is removed from your system.
4. Click here, or visit http://www.adobe.com/products/acrobat/readstep2_allversions.html to download Adobe Reader 6.0 or 7.0.
   The 'Download new and previous versions of Adobe Reader' screen is displayed.
5. Complete 'Step 1 of 2' by selecting your operating system, version, and language from the drop down menus. Click 'continue'.
   The 'Download new and previous versions of Adobe Reader' screen expands to display 'Step 2 of 2'.
6. Complete 'Step 2 of 2' by selecting the version of Adobe Reader that you wish to download (Adobe Reader 7.0.8 or Adobe Reader 6.0.1) and click the 'download' button. Be sure to uncheck the items listed under 'Also download' if you do not want to download them.
   Your browser prompts you to open or save the file.
7. Browse to (and make note of) a location to save the file you are preparing to download. Click the 'OK' button to download and save the Adobe Reader install file to your machine.
   Please be patient, as this file may take a few minutes to download and save.
8. When the download is finished, locate the file in the location to which you saved it. Double-click the file to start the installation process, then follow the prompts to complete the process.*
   If a message is displayed alerting you that 'another application is set to view PDF files' on your computer, be sure to choose Adobe Reader 7.x as the default application for opening PDFs.
   Once you have stepped through the prompts, the 'Adobe Reader - Setup' screen displays the status of your installation, and indicates when the installation has finished successfully.
9. Once installation is complete, click the 'Finish' button to exit the 'Adobe Reader - Setup' dialog box.
10. If desired, open Adobe Reader from the shortcut on your desktop.
    Note that when you open Adobe Reader for the first time, the 'Adobe Reader - License Agreement' is displayed.
11. To use Adobe Reader, accept the terms of the license agreement by clicking the 'Accept' button.
12. If desired, you may delete the .exe file once you have completed the installation process.

*If you cannot install the file immediately, you may cancel the installation process and install later by double-clicking on the .exe file that you downloaded.

If you have Windows Vista&hellip

1. Go to Start > Control Panel > Uninstall a Program.
   The 'Uninstall or change a program' screen is displayed.
2. In the list of currently installed programs, select Adobe Reader 8 and click the 'Uninstall' button.
   The 'User Account Control' dialog box is displayed.
3. In the 'User Account Control' dialog box, verify that Adobe Reader 8 is the program to be uninstalled and choose 'Allow'.
   Adobe Reader 8 is removed from your system.
4. Click here, or visit http://www.adobe.com/products/acrobat/readstep2_allversions.html to download Adobe Reader 6.0 or 7.0.
   The 'Download new and previous versions of Adobe Reader' screen is displayed.
5. Complete 'Step 1 of 2' by selecting your 'Operating System', 'Version', and 'Language' from the dropdown menus. Select 'Windows XP SP2' as your Operating System.
   The 'Download new and previous versions of Adobe Reader' screen expands to display 'Step 2 of 2'.
6. Complete 'Step 2 of 2' by selecting the version of Adobe Reader that you wish to download (Adobe Reader 7.0.8 or Adobe Reader 6.0.1) and click the 'download' button. Be sure to uncheck the items listed under 'Also download' if you do not want to download them.
   Your browser prompts you to open or save the file.
7. Browse to (and make note of) a location to save the file you are preparing to download. Click the 'OK' button to download and save the Adobe Reader install file to your machine.
   Please be patient, as this file may take a few minutes to download and save.
8. When the download is finished, locate the file in the location to which you saved it. Double-click the file to start the installation process, then follow the prompts to complete the process.*
   If a message is displayed alerting you that 'another application is set to view PDF files' on your computer, be sure to choose Adobe Reader 7.x as the default application for opening PDFs.
   Once you have stepped through the prompts, the 'Adobe Reader - Setup' screen displays the status of your installation, and indicates when the installation has finished successfully.
9. Once installation is complete, click the 'Finish' button to exit the 'Adobe Reader - Setup' dialog box.
10. If desired, open Adobe Reader from the shortcut on your desktop.
    Note that when you open Adobe Reader for the first time, the 'Adobe Reader - License Agreement' is displayed.
11. To use Adobe Reader, accept the terms of the license agreement by clicking the 'Accept' button.
12. If desired, you may delete the .exe file once you have completed the installation process.

* If you cannot install the file immediately, you may cancel the installation process and install later by double-clicking on the .exe file that you downloaded.

If you have Mac OS X…

1. Open the 'Finder' and select 'Applications'.
   The currently installed applications are displayed.
2. In the list of currently installed applications, select Adobe Reader 8.0 and drag it to the 'Trash'.
3. Ctrl-Click the 'Trash' icon and select 'Empty Trash' to remove the program from your computer.
4. Click here, or visit http://www.adobe.com/products/acrobat/readstep2_allversions.html to download Adobe Reader 6.0 or 7.0.
   The 'Download new and previous versions of Adobe Reader' screen is displayed.
5. Complete 'Step 1 of 2' by selecting your operating system and language from the drop down menus. Select Version '10.2.8-10.4' and click 'continue'.
   The 'Download new and previous versions of Adobe Reader' screen expands to display 'Step 2 of 2'.
6. Complete 'Step 2 of 2' by selecting the version of Adobe Reader that you wish to download (Adobe Reader 7.0.8 or Adobe Reader 6.0.1) and click the 'download' button.
   The .dmg installation package is saved to your desktop.
7. Double click the .dmg file to retrieve the Reader .pkg file.
8. Double click the .pkg file to save the Adobe Reader install file to your machine.
   Please be patient, as this file may take a few minutes to download and save.
   When the download is finished the .pkg file window opens.
9. Double-click the .app file to start the installation process, then follow the prompts to complete the process.*
   Once you have stepped through the prompts, Adobe Reader is installed. When installation is complete, Adobe Reader opens.
   Note that when Adobe Reader opens for the first time, the 'Adobe Reader - License Agreement' is displayed.
10. To use Adobe Reader, accept the terms of the license agreement by clicking the 'Accept' button.
11. If desired, you may delete the .dmg file once you have completed the installation process.

*If you cannot install the file immediately, you may cancel the installation process and install later by double-clicking on the .dmg file that you downloaded.

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Where are Adobe Reader eBooks stored on my computer?

If you are using Adobe Reader 6…

• On Windows 98SE, Windows 2000, Windows ME, and Windows XP, eBook PDF files are stored in My Documents > My eBooks.
• On Windows Vista, eBook PDF files are stored in Documents > My eBooks.
• On a Mac OS, eBook PDF files are stored in Documents > eBooks.

Note that you can access your eBooks directly through Adobe Reader 6. Go to File > My Bookshelf to display your eBooks.

If you are using Adobe Reader 7…

• On Windows 98SE, Windows 2000, Windows ME, and Windows XP, eBook PDF files are stored in My Documents > My Digital Editions.
• On Windows Vista, eBook PDF files are stored in Documents > My Digital Editions.
• On a Mac OS, eBook PDF files are stored in Documents > Digital Editions.

Note that you can access your eBooks directly through Adobe Reader 7. Go to File > Digital Editions > My Digital Editions to display your eBooks.

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I tried to download Adobe Reader but got an error reading 'The specified program requires a newer version of Windows…'. What does this mean?

This error indicates that Adobe Reader is not supported on the operating system of your computer. To review operating systems on which Adobe Reader runs, click here.

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What should I do if my Adobe Reader eBook does not completely download?

If you are using Adobe Reader 6…
Make sure you are connected to the Internet, then open Adobe Reader 6. Go to 'My Bookshelf' (File > My Bookshelf).  A placeholder thumbnail image for the partially downloaded eBook will be displayed, reading 'Double-click to download "title of your eBook"'.  Double-click this placeholder image to resume the download.

If the problem persists, contact support to reactivate your download link. In your email, please provide your TransactionID and date of sale, as well as the title of the book you wish to download again.

If you are using Adobe Reader 7…
Make sure you are connected to the Internet, then open Adobe Reader 7. Go to 'My Digital Editions' (File > Digital Editions > My Digital Editions).  A placeholder thumbnail image for the partially downloaded eBook will be displayed, reading 'Double-click to download "title of your eBook"'.  Double-click this placeholder image to resume the download.

If the problem persists, contact support to reactivate your download link. In your email, please provide your TransactionID and date of sale, as well as the title of the book you wish to download again.

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When I try to download my eBook, Adobe Reader opens but my eBook does not open.  What should I do?

This behavior can be indicative of 1 of 2 problems. It can signify that your browser's temporary Internet files are too full to process the download. Alternatively, this may suggest that the file type settings on your computer need to be adjusted.

First, clear your temporary Internet files as follows:

For Microsoft Operating Systems:

If you are using Internet Explorer…

1. Launch Internet Explorer.
2. Go to Tools > Internet Options.
   The 'Internet Options' dialog box is displayed.
3. Click the tab labeled 'General' to display the general Internet options screen.
4. Click the 'Delete Files' button.
   The 'Delete Files' dialog box is displayed.
5. Check the 'Delete all offline content' box.
6. Click the 'OK' button to confirm the deletion of your temporary Internet files.
7. Click the 'OK' button again to close the 'Internet Options' dialog window.
8. Attempt to download again. If your download fails, adjust your computer settings with reference to the instructions below.

If you are using Netscape…

1. Launch Netscape.
2. Go to Edit > Preferences.
   The 'Preferences' dialog box is displayed.
3. Under the 'Advanced' category, click on the 'Cache' section.
4. Click the 'Clear Disk Cache' button.
5. Click the 'OK' button to confirm the deletion of your temporary Internet files.
6. Close the 'Preferences' dialog box.
7. Attempt to download again. If your download fails, adjust your computer settings with reference to the instructions below.

If you are using Firefox 1.x…

1. Launch Firefox.
2. Go to Tools > Options.
   The 'Options' dialog box is displayed.
3. Click the 'Privacy' button.
   The 'Privacy' dialog box is displayed.
4. Click the 'Clear' button next to option 'Cache'.
5. Click the 'OK' button again to close the 'Privacy' dialog box.
6. Attempt to download again. If your download fails, adjust your computer settings with reference to the instructions below.

If you are using Firefox 2.x…

1. Launch Firefox.
2. Go to Tools > Options.
   The 'Options' dialog box is displayed.
3. Select the 'Privacy' option.
   The 'Privacy' options are displayed.
4. Under the 'Private Data' heading, click the 'Clear Now…' button.
   The 'Clear Private Data' dialog box is displayed.
5. Check option 'Cache' and ensure that the other checkboxes are not checked.
6. Click 'Clear Private Data Now' to delete your temporary Internet files.
7. Click 'OK' to close the 'Options' dialog box.
8. Attempt to download again.

For Macintosh Operating Systems:

If you are using Internet Explorer on Mac OS 9.x.x…

1. Launch Internet Explorer.
2. Go to Edit > Preferences.
   The 'Internet Explorer Preferences' dialog box is displayed.
3. Under the 'Web Browser' category, click on 'Advanced'.
4. Under the 'Cache' section, click the 'Empty Now' button, then click the 'OK' button to confirm the deletion of your temporary Internet files.
5. Close the 'Internet Explorer Preferences' dialog box.
6. Attempt to download again. If your download fails, adjust your computer settings with reference to the instructions below.

If you are using Internet Explorer on Mac OS 10.x.x…

1. Launch Internet Explorer.
2. Go to Explorer > Preferences.
   The 'Internet Explorer Preferences' dialog box is displayed.
3. Under the 'Web Browser' category, click on 'Advanced'.
4. Under the 'Cache' section, click the 'Empty Now' button.
5. Click the 'OK' button to close the 'Internet Explorer Preferences' dialog box.
6. Attempt to download again. If your download fails, adjust your computer settings with reference to the instructions below.

If you are using Netscape…

1. Launch Netscape.
2. Go to Edit > Preferences.
   The 'Preferences' dialog box is displayed.
3. Under the 'Advanced' category, click on the 'Cache' section.
4. Click the 'Clear Disk Cache' button, then click the 'OK' button to confirm the deletion of your temporary Internet files.
5. Close the 'Preferences' dialog box.
6. Attempt to download again. If your download fails, adjust your computer settings with reference to the instructions below.

If you are using Safari…

1. Launch Safari.
2. Go to Safari > Empty Cache.
   A dialog box is displayed.
3. Click the 'Empty' button to clear your cache.
4. Attempt to download again. If your download fails, adjust your computer settings with reference to the instructions below.

If you cleared your temporary Internet files but are still unable to download your eBook, your computer's settings must be adjusted to associate the .etd file type with the Adobe Reader program. Please follow the steps below.

For Microsoft Operating Systems:

1. Open to 'My Computer' and from the menu bar select Tools > Folder Options.
2. Click on the 'File Types' tab.
3. Select '.etd' and click the 'Change' button.
4. In the list of programs displayed, click on 'Adobe Reader', then click the 'OK' button. 
5. Connect to the Internet, then right-click the ebx.etd file you downloaded.
6. Select 'Open With', and indicate Adobe Reader.  This action will launch Adobe Reader and start the download of your eBook.

For Macintosh Operating Systems:

1. 'Control-click' on the ebx.etd file and select 'Open with other'.
2. In the list of programs displayed, click on 'Adobe Reader'.
3. Select the 'Always Open' function so that going forward, the .etd file type will always open in Adobe Reader.

If the problem persists, contact support to reactivate your download link. In your email, please provide your TransactionID and date of sale, as well as the title of the book you wish to download again.

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Instead of the eBook I expected, I downloaded a file named 'ebx.etd'.  Where is my eBook?

This typically indicates that you did not install Adobe Reader before you attempted to download your eBook.  Click here for instructions on downloading and activating Adobe Reader. Once you have downloaded and activated Adobe Reader, make sure you are connected to the Internet and right-click the ebx.etd file. Select 'Open With', and indicate Adobe Reader.  This action will launch Adobe Reader and start the download of your eBook.

If you are certain that you already installed and successfully activated Adobe Reader, you may need to adjust your file associations, instructing your system to use Adobe Reader to handle the .etd file type.

For Windows 98SE, Windows 2000, Windows ME, or Windows XP:

1. Open to 'My Computer' and from the menu bar select Tools > Folder Options and click on the 'File Types' tab.
2. Select '.etd' and click the 'Change' button.
3. In the list of programs displayed, click on 'Adobe Reader', then click the 'OK' button. 
4. Connect to the Internet, then right-click the ebx.etd file you downloaded. 
5. Select 'Open With', and indicate Adobe Reader.  This action will launch Adobe Reader and start the download of your eBook.

For Windows Vista:

1. Right-click the ebx.etd file.
   The Right-click menu is displayed.
2. Select 'Open With'.
   The 'Open With' dialog box is displayed.
3. From the list of programs displayed in the 'Open With' dialog box, select 'Adobe Reader' and click 'Open'.
   Adobe Reader launches and your download begins.

For Macintosh Operating Systems:

1. 'Control-click' on the ebx.etd file and select 'Open with other'.
2. In the list of programs displayed, click on 'Adobe Reader'.
3. Select the 'Always Open' function so that going forward, the .etd file type will always open in Adobe Reader.

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I am getting a 'Software or Network Error'.  What should I do?

This error usually indicates that a problem occurred during download and that you should attempt to download again.  If the download link is no longer available, contact support to reactivate your download link. In your email, please provide your TransactionID and date of sale, as well as the title of the book you wish to download again.

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I am getting the error 'None of the requested vouchers could be obtained.'  What should I do?

This error usually indicates that a problem occurred during download and that you should attempt to download again.  If the download link is no longer available, contact support to reactivate your download link. In your email, please provide your TransactionID and date of sale, as well as the title of the book you wish to download again.

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When I try to activate, I keep getting the error 'Your Adobe Software could not be activated. The Adobe DRM Activator is not responding'.  What does this mean and what should I do?

This error can indicate one of two problems.  The Adobe DRM Activator site may be busy, so you may be able to activate at a later time.  Alternatively, if the machine from which you are trying to activate has multiple users, this could be causing the error.  Talk to your Network Administrator about enabling downloads from Adobe.com.

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When I try to install Adobe Reader, my computer tries to install Microsoft Windows Journal Viewer. What should I do?

Some functionality of Adobe Reader is dependent upon Microsoft® Windows® Journal Viewer®. Windows Journal Viewer is a free, downloadable accessory that enables users who do not have a computer running Microsoft Windows XP Tablet PC Edition to view files that were created in Microsoft Windows Journal on a Tablet PC.

To download Journal Viewer, click here to visit the Microsoft Download Center. In the 'Keywords' search field, type 'Journal Viewer', then click 'Go'. Your search results should return a link to 'Windows Journal Viewer 1.5'. Click this link, and follow the download instructions to install Journal Viewer on your machine. Once the program is successfully installed, begin the installation of Adobe Reader again.

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What happens to an eBook when I've finished reading it?

A downloaded title remains on your computer unless you manually delete it. My Bookshelf is a history of purchased titles maintained at this site. Titles can be re-downloaded using the My Bookshelf feature by clicking on the 'My Bookshelf' link.

(Please note that you will need to contact support to have the download links reactivated).

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I cannot find the information I am looking for.  What should I do?

If you cannot find the information you are looking for with reference to our Help section, please email support. In order to facilitate troubleshooting, please include the following information in your correspondence:

• Steps to reproduce the problem (in as much detail as possible)
• Exact text of any error message you receive (screen shots are helpful)
• URL(s) of any error page(s) you encounter
• TransactionID
• Date of sale
• Title(s) of problem eBook(s)
• Adobe Reader version (find this under Help > About Adobe Reader.)
• Operating system (Windows Vista, Windows XP, Mac OS 10.4.3, etc.)
• Web browser and version (Internet Explorer 7.0, Firefox 2.0, etc. In most browsers, find this under Help > About.)
• If applicable, device type and operating system

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